DocPath, leading company in the manufacture of software solutions documentary, has participated as an expert in the study by PwC last November to evaluate the current and future state of the document management market. The results of the report reflect the evolution experienced by this sector in recent years. An evolution that has led to the Spanish market from document management to a more typical of other developed markets and mature phase as they can be the United Kingdom, with more integrated services and that customers tend to outsource your back office more complex processes. According to this same study, the Spanish document management market represented in 2009 around EUR 260 million, which represents 17% of the total expenditure on outsourcing (BPO) business processes. If during the period 2006-2009, the market grew at a rate of 9%, expected growth to be slightly less, between 1% and 5% in the next five years. However, that growth It will be very different in different market segments, being the Enterprise Content Management services that will experience a more significant (from 5% to 9%) increase compared the services of custody (between 0% and 4%) and scanning (from – 7% to – 3%).
Currently, digitization services are those who are having a better reception in the market. The majority of companies are hiring outside vendors to reduce the presence of paper in its facilities, said Julio Olivares, President and founder of DocPath, who continues: in the coming years, however, digitalization will have as much importance and will be the ECM services that will determine the future of this market, since they offer broader benefits and allow greater business intelligence applied to the storage and retrieval of corporate documents. The PwC report supports this theory by stating: the segment ECM is the market of the future and it hasn’t done more than begin to grow. Expected by 2020, approximately 80% of the document management market revenues from this segment. Although deployment times are not the same in all sectors. It will be the banking, in all likelihood, you continue opening road to other companies and which implement most early any Enterprise Content Management solution at its facilities. Currently, the sectors that most have opted for the document management software and technology in general in particular, have been those of banking and insurance. Distribution companies have also implemented some kind of related to this market solution, though not at the level of the aforementioned sectors. In the coming years, you can also see a rebound in telecommunications companies, hospitals and companies in the tourist sector, concludes Olivares.